Last updated: May 7, 2026
bgless.video provides a transparent video maker, video background remover, green screen remover, format conversion tools, account features, credit billing, API keys, webhooks, job history, and developer access. This Privacy Policy explains what information we process when you use the website, upload media, create transparent video jobs, call the API, subscribe to a plan, or contact support.
We process account information such as your name, email address, authentication provider, avatar, user ID, role, account status, and security-related session data. In production, bgless.video is configured around Google sign-in, so the authentication data we receive depends on the information Google provides after you approve sign-in.
We process billing information needed to manage credits, subscriptions, invoices, checkout sessions, payment status, refunds, failed payments, and fraud prevention. Card details are handled by configured payment providers such as Stripe, PayPal, or Creem; bgless.video does not intentionally store full card numbers.
We process job information for the transparent video maker, video background remover, green screen remover, API, and conversion workflows. Job information can include prompts, input mode, selected model, provider task IDs, uploaded file URLs, signed upload metadata, output format selections, status, progress stage, estimated credits, actual credit usage, error details, webhook delivery metadata, and generated asset metadata.
We process uploaded media and generated media. Uploaded media may include videos, images, reference assets, green-screen clips, source clips for background removal, and files sent through signed upload URLs or API upload endpoints. Generated media may include WebM alpha files, MOV alpha files, PNG sequences, APNG, animated WebP, transparent GIF, alpha matte files, previews, QA reports, alpha histograms, and thumbnails.
We process API and security data such as API key IDs, hashed or tokenized key material, request metadata, rate-limit records, IP address, user agent, timestamps, endpoint paths, response status, error codes, and abuse-prevention signals. We may also process analytics events, cookie values, feature flags, and customer support messages when those services are enabled.
We use information to operate the service, authenticate users, estimate credits, create jobs, upload source files, run AI or transcoder providers, remove video backgrounds, remove green screens, make transparent videos, convert outputs, deliver downloads, show job history, process billing, send transactional emails, respond to support requests, protect accounts, detect abuse, debug failures, improve reliability, and comply with legal obligations.
Uploaded and generated media may be sent to infrastructure, storage, AI, transcoding, queue, logging, analytics, and payment vendors only as needed to run the requested workflow. For example, a video background remover job may require object storage for the source clip, a provider or transcoder for processing, and signed URLs for delivery. A transparent video maker API job may require request logs, provider task records, webhooks, and output assets so your application can retrieve the result.
Source files and generated assets are stored in configured object storage such as Cloudflare R2 or another compatible storage provider. Access may be controlled by private buckets, signed upload URLs, signed download URLs, public preview URLs, or application permission checks depending on deployment settings.
Production deployments should retain source uploads and generated assets only as long as needed to provide the service, support retries, allow downloads, debug failures, enforce credits, and comply with billing or security requirements. Some provider-side temporary files may have their own retention windows. We may delete old source files, failed job assets, temporary uploads, previews, or logs as part of retention cleanup. If user deletion is supported for a job or account, deletion may not immediately remove backups, provider records, payment records, security logs, or legal records that must be retained.
We do not sell personal information. We share information with vendors only when needed to operate bgless.video. These vendors can include hosting providers, object storage providers, AI model providers, transcoding services, payment processors, email providers, analytics providers, customer support tools, security tools, and database providers. We may disclose information if required by law, to protect users or the service, to investigate abuse, to enforce our Terms of Service, or as part of a business transfer such as a merger, acquisition, financing, or sale of assets.
You are responsible for the media you upload and the prompts you submit. Do not upload content unless you have the right to process it with a transparent video maker, video background remover, green screen remover, or related API workflow. Do not upload sensitive personal data, confidential footage, regulated data, illegal content, or content you are not authorized to use. API users are responsible for protecting API keys, webhook secrets, signed URLs, and downloaded assets.
You can contact us to ask about account deletion, media deletion, billing records, privacy requests, or security concerns. Some records may be retained when required for legal, fraud-prevention, billing, tax, dispute, or security reasons.
Contact: support@bgless.video